Dana Burland

Isn’t she lovely? Isn’t she wonderful? Isn’t she precious? Less than one minute old. Proud professional mom moment over here–the new BISSELL Support website I was a big part of launched this past week! This was one of the biggest projects I’ve been on since joining the company a year ago, and one I’m super proud of. When I interviewed for my current role I looked through the existing Support website and gave it a friendly critique. My gut reaction that it wasn’t working as well as it could for customers or our customer service agents using it while talking to customers was right. We used a lot of solid data points to help us determine what needed to be fixed. The majority of visitors are on mobile phones Customers were having a hard time finding their product and getting to relevant troubleshooting articles The basics (order status, returns, etc.) that bring a lot of users to the site are some of the hardest on-site tasks to complete We took these insights, did some competitive ...

This past weekend: Playing front yard soccer with C and barely easing up to let him win. Biting my nails as A does the pinchers (tongs) to serve himself pasta–and watching him do a great job. A small view into C’s astronomical creative mind through the animal, superhero, play vehicle scenes he set up during quiet time. “What this is, Halloween?”, “No.”, “Then WHAT. THIS. IS????, Fall?”, “Yes!” this conversation with A as he tries to make sense of the world around him. These boys. They’re sweet little guys, full of energy and umpf and smiles. Having grand ideas. Wanting to do things themselves, and more often than not being able to. AND they’re growing up, and full of spice. Seeing these huge 5T pants come out of the wash I’m SURE won’t fit any boy’s body in my house–yet they do. Trying my hardest to help them navigate frustration, which is frustrating, because HOW do you coach through that? And now I’m frustrated, too. Attempting to explain simple logic like “no Legos can leave th...

It's so bittersweet to return from a good vacation--in this case a 6-day hiking trip to Arizona with my brother. Our first stop: Page, AZ. 4 hours north of Phoenix on the Utah border. We did a guided tour of Antelope Canyon , deeply cut and tight bright sandstone canyons on a Navajo Reservation. The cut smooth rock made amazing wavy formations and the light sometimes cast warm orange glows and other times was so blocked by rocks we could hardly see the trail. I loved learning the northern Arizona sandstone canyons are made up of the same minerals as northern Michigan's Pictured Rocks . Next up, Horseshoe Bend where we got a wild birds eye view of the Colorado River snaking around a towering sandstone rock. Incredible.  This... pales in comparison but we did have an A+++ dinner in Flagstaff (Shift restaurant) which included very good black sesame sorbet.  Next: Grand Canyon! I mean, there aren't words, especially that I can find as a hobby blogger.  We hi...